Privacy Policy

Designed Stairs, Inc. (“Designed Stairs,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through designedstairs.com(the “Site”), how we use it, and the choices you have. By using the Site, you agree to this Policy.

Information We Collect

Information you provide

When you contact us or submit a form, you may provide:

• Your name, email address, phone number, and mailing or project address;
• Details about your project or inquiry, including any message or files you send;
• Employment-application information if you apply for a position; and
• Any other information you choose to include.

Information collected automatically

• Your IP address, from which we derive an approximate geographic region (city, region, and country) to help us understand where inquiries come from;
• Browser type, device, referring pages, and how you interact with the Site; and
• Information collected through cookies and similar technologies (see below).

How We Use Your Information

• To respond to your inquiries and provide quotes, drawings, and other requested materials;
• To deliver guides and resources you request by email;
• To process employment applications;
• To operate, maintain, secure, and improve the Site; and
• To comply with legal obligations.

Cookies and Analytics

We use cookies and similar technologies to run the Site and to understand how it is used. We use Google Analytics 4 to collect aggregated usage statistics; Google may set cookies and process usage data on our behalf. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, and most browsers let you refuse or delete cookies through their settings.

Third-Party Services

We rely on trusted service providers to operate the Site, including:

• Google Analytics — website usage analytics;
• Google Maps Platform — address autocomplete on our forms;
• PaySimple — payment processing for the “Quick Pay” option; and
• Email delivery providers used to send and receive the messages above.

These providers process information under their own privacy policies.

How We Share Information

We do not sell your personal information. We share it only with the service providers described above (to operate the Site and respond to you), when required by law, or to protect our rights, safety, and property.

Data Retention

We keep the information you provide for as long as needed to respond to your inquiry, fulfill your project, meet our business and legal obligations, and as otherwise permitted by law.

Your Choices and Rights

You may contact us to access, correct, or request deletion of the personal information you have provided. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA/CPRA) or the EU/UK General Data Protection Regulation (GDPR); we will honor applicable rights and will not discriminate against you for exercising them.

Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect their information.

Security

We use reasonable administrative and technical measures to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Policy from time to time. Changes take effect when posted, and the “Last updated” date above will reflect the most recent revision.

Contact Us

Questions about this Policy or your information? Contact us:

See also our Terms of Service and Accessibility Statement.